Robotics Process Automation (RPA) implementation has been on the rise in countries such as the United States and the United Kingdom. However, aside from some larger companies, businesses in Indonesia have yet to try and adopt this particular digital solution.
And this is despite the fact that Gartner reported that RPA spending is set to reach US$2.4 billion by 2022, with many banking and insurance companies at the forefront of the switch to automation.
But what exactly is RPA?
RPA is a digital solution that can reduce the time taken to do high-risk, repetitive tasks that are rule-based such as data entry. Essentially, the RPA robot is really a software that can be programmed to do tasks such as customer registration, for example.
However, the robot isn’t limited to tasks that are as straightforward. In fact, RPA can be used for more complex tasks such as loan processing or even responding to queries.
As long as the process uses rules, repeats, and is pretty much in changing in its rules, the process would be a perfect candidate for automation using RPA.
Why should it be implemented?
- Faster Processes
Being a software, the RPA robot can complete tasks at a faster rate than a human can. On average, RPA is about three times faster than a regular worker. That means more customers can be registered and processed, increasing productivity and efficiency at the same time.
What’s more, RPA can also work continuously, without needing to stop, unlike a human. While a human would need to take breaks for their daily needs, RPA can essentially work all 24 hours of the day without stopping.
- Better Data Quality
It’s very difficult for manual data entry to be completely error-free. And that can pose a problem to the clients, especially when the error has to do with their accounts.
An error in data can cause a bill to be delayed or for a customer to receive a higher bill than they had initially expected. And what began as a simple keystroke error can easily turn into a customer service nightmare.
However, with the use of RPA, data quality can be improved.
Telecommunication companies in Indonesia can certainly benefit from the use of RPA, considering the number of users that exist in the country. And utilities companies such as PLN would also benefit from using RPA. In fact, along with banking and insurance, telecommunications and utilities companies overseas are among the biggest adopter of RPA.
- Can Be Used on Existing Systems
A concern someone may have with regards to implementing IT projects in general is whether or not the existing system can handle the solution. However, RPA doesn’t have such an issue, because its implementation is low-risk and non-invasive. Other IT projects may need a full system overhaul or, at least, for a number of processes to be restructured but that’s not the case with RPA.
In fact, a Canadian operations partner for a large consulting firm noted that RPA in particular is well-suited for existing systems. Especially systems in the public sector, which may not necessarily be the most advanced.
The government of Canada, for example, has sought out RPA as a solution for a number of different departments.
- Employees Can Focus on High-Value Tasks
The idea of job losses is a real concern and the idea that automation may pose a threat to human jobs may be alarming to some. However, while it’s true that jobs such as data entry clerk and even accounting may be rendered obsolete due to RPA, a study by the World Economic Forum revealed something positive, however.
In their 2018 report, they stated that while automation will displace about 75 million jobs, it will also create 133 million new ones.
Also, data entry clerks can move on from their repetitive tasks with up-skilling or re-skilling, in order to receive in other jobs such as marketing or even customer service. In fact, the World Economic Forum report even mentioned that jobs that require “human skills” such as marketing, sales, and customer service, would see an increase in demand.
Time to Automate
It’s time for companies in Indonesia to seek automation solutions such as RPA, not only to keep up with the rest of the world, but also to reap the benefits of having RPA as a solution.
Any company that wishes to implement RPA should have a strategy with regards to which processes to implement. This can be done in-house—provided your staff has the necessary knowledge—or with the help of consulting company.
Looking for an RPA implementation partner? Crubiks is a proud partner of UiPath and recognized as a Silver partner. We have expertise implementing RPA in retail, media, manufacturing, and financial institutions.